The most enjoyable part is getting job done or proffering solution to a problem in a timely manner meeting the service level agreement i. Not enough floor support during the working day to assist with front line agent questions. Work at Home Offers of Employment Unfortunately, a common employment scam is for imposters to pose as representatives of a company, reaching out to with unsolicited offers of employment and requesting bank account or other financial information. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. My day at work would be answering phone calls day in and out putting customers first and helping customers with what enquiry they need. The days were so boring and long, it dragged on and on.
Senior management has difficulty saying no to new clients - which is good for the customer. Our dynamic and rewarding environment ensures that every team member has the opportunity to reach their full potential. In the end i absolutely recommend. People starting position offered better compensation than the tenured employees. Asurion's bonus schedule is based on a strict bell curve, so even if all employees in a department do excellent work, 50% of them will get a 3 or average rating.
Here is what you should know about job offers from Asurion: — We do not ask employees or prospective employee to send money to purchase equipment. The managers were great about giving us the tools we needed to be better at giving the script and the needed tools for researching issues within a claim. The most enjoyable part would be when I was successful in helping the customers and my co-workers. Most enjoyable part of the job was offline work on projects. The pay rate is insulting. Granted that wont happen to everyone's team.
Asurion encourages everyone to be vigilant and always double check all unsolicited offers. Environment is a little hectic, but they took care of us. I cannot see myself ever going back to a call center after working here. Management are professional at what they do. We were told in our position we are on call anytime that the retail stores were open. Communicated with vendors regarding schedule availability and part status'.
Communicated all initiatives and promotions to customers to generate return business. Call handle time though good for efficiency, goes against customer service mindset. This was a great place to work it was a new project they started. If you like call centers then this is a place for you. In addition from staff benefits and fun days, you get to work in a very diverse community, with a high turnover.
I have handled 2000 plus employees and its not that easy to deal with most especially to their very complicated concerns. When we got escalations, I would contact my supervisor for assistant but received no help and all I was told to do was to call Asurion's 1800 number so they could help me. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. The site is not run like a business, it is run like an inner city middle school full of degenerate idiots and failures. Typical day consists of logging into your phone, taking calls for 8 hrs with a 30 min unpaid break and 2 additional unpaid 15 min breaks. The issue is that you are graded based upon calls, if the customer has slower aptitude at technical problem solving even with guidance you are dinged for you call handle time.
Good pay and good benefits, but those come at a high price of environment. Hardest part of the job is that nothing is hard, I am enjoying every bit of the work. I only worked there for a year. Just know if you are not a manager then you will struggle living off what you are being paid. On critical days you can handle a high volume of work and as in any other call centre you must be fully available and accountable on every interaction with the customers. It gets very stressful at times due to the unrealistic demands of Verizon when it comes to their metrics. Joining Asurion comes with the expectation that your career has a shelf life.
Management is completely oblivious to the needs and complaints of employees. Over all I give it 3 out of 5 stars. I had no problem with that at all. But I will say the positives outweigh the negatives. If it was closer to home, I would probably have stayed and been a manager by now. Nobody I know who worked there enjoyed their job. Most enjoyable part is its not boxed cubicles, they're opened sectioned desk with groups that have their own breathing space where they can chat with each other while taking care of business.
If you do you could no longer work there. At Asurion, every one of us is a leader, from individual contributors to the senior team. What made the job most enjoyable for me was knowing that I had a job that I loved to work for and that people at work made it enjoyable for me to come into work everyday with a big smile on my face. Speaking of management, don't expect to be promoted no further than a Lead. The company and management as a whole does not care about their employees that work inside the stores.
Working at Asurion was exciting at first and started off great, till we lost our manager of our team and didn't have one for several months and it happened many more times through my employment, having no one to go to for issues or even personal issues and seeking help was next to impossible. Equal work does not mean equal pay. Only issue was hard to see potential of moving up since it was just starting. Work load is unrealistic for a working 50 hour week. Sign in to workstation and answer calls, troubleshoot problems. However, the inability to temper the client's expectations leads to unrealistic project delivery dates, as management simply adds new projects into an existing timeline without adjusting the timeline to reflect the added work and projects. Yes the pay is low, but if you're willing to work holidays, you can make some nice money.